Shipping policy

Shipping is provided by Evri or Royal Mail depending on the size & weight of your parcel. Once you have received an email from us notifying you that your order has been shipped / fulfilled, your delivery should arrive within 3-5 working days. Standard Shipping is £2.99 or spend over £30 and qualify for free shipping.

During busy periods, it may take slightly longer for Royal Mail or Evri to deliver your parcel (e.g. Black Friday, Festive Season etc). Please allow up to 5 working days for your delivery to arrive during busy periods. If your parcel doesn't arrive, please contact us at hello@doggydirect.co.uk with your order number.